Customer Support Technician work in Manchester (UK)

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الرئيسية / /غير مصنف / Customer Support Technician work in Manchester (UK)

Customer Support Technician work in Manchester (UK)

Customer Support Technician work in Manchester (UK)

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    Customer Support TechnicianTelephony - Manchester
    Customer Support Technician work in Manchester (UK)

    Customer Support Technician with experience of supporting either DataVoice or Mobile telephony required for our Manchester based telecoms customer.

    We are looking for the right person to join our fantastic team of experienced technicians who are committed to giving the best level of support to our Channel Partners. 

    You will be an excellent team player, be proactive and clear with customer communication, thrive in an environment where you are trusted to be work smart/work hard, without micro management, and be 100% focused on delivering excellent service using strong technical and diagnostic skills. All this is to enable you to help the team and the Company give 1st class level of support to our valued Channel. 

    Your day will consist of fault managementof our suite of Telecoms Products& Services within a Service Desk environment.
    If you have previous experience supporting any of the below, we would like to hear from you:
    • Data ServicesBroadband &Ethernet class data connectionsADSL, FTTCEFM
    • SIP TrunkingHosted VoIP, IP Telephony
    • Mobile network support
    • Business Connectivity or traditional Telephony, Networks experience
    Experience in these areas will be an advantage, but we are looking for people with the right attitude and general troubleshooting skills that we can train to support the wide range of Products the Company offers.

    The core Operational hours the team covers are 8AM to 7PM Monday to Friday. Once sufficiently experienced a requirement to help cover our 24x7, 365 day operation is essential.

    As well as full training and working in a relaxed but professional environment, the Company has some excellent benefits, and options for progression. We also know flexibility is important and is something we offer, as well as ask our team for, with the ability to home work and preferred shift patterns considered.

    What we value in a candidate:
    • Professional but friendly approach with an excellent attitude.
    • Good technical experience with a logical approach to diagnostics.
    • Excellent Customer communication and listening skills, with clear language used.
    • Ability to prioritise well based on customer need and customer impact.
    • Attention to detail and good use of Systems and Tool provided.
    • First time fix or prompt and proactive handling of cases.
    • Working as part of a team to ensure we meet our commitments to service levels collectively, as well as an individual.
    • Willingness to learn new skills and to share your own knowledge.

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