required Support Center Representative

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الرئيسية / /غير مصنف / required Support Center Representative

required Support Center Representative

required Support Center Representative

محتويات الموضوع

    Cinemark is currently looking for top talent to join the Theatre Technology department as a Support Center Representative in Frisco Texas.
    Candidate must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic; the ability to work in a team environment; knowledge of Microsoft Windowss systems and the ability to learn quickly are a must.
    The Call center is open 24 hours a day, 7 days a week and 365 days a year. This position will be rotating shifts requiring nights, weekends, holiday, and is 40 hours per week.
    • Provide support via phone, email and tracking software for our end users technical problems and service requests
    • Records problem symptoms and information for escalation of the more complex problems to higher level support
    • Maintains knowledge of relevant products to provide accurate solutions
    • Acts as a representative of the Theatre Technology team to our customers
    • Requirements

    Minimum Requirements
    • Excellent Customer Service with a positive attitude
    • Proficiency in Microsoft Office (excel and word)
    • 1-2 years in a call center environment
    • Theatre operation knowledge and experience an asset
    • Previous call center experience and/or help desk environment preferred
    • Must be willing to work flexible schedule including evenings, holidays, and weekends
    Cinemark USA, Inc. is an Equal Opportunity Employer

    Brand: Cinemark
    Address: 10570 John W Elliott Rd. Bldg B Frisco, TX - 75033
    Property Description: 903 - Network Operating Center - Frisco, TX
    Property Number: 903


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